Library Technology Services
The Library Technology Services (LTS) Department is a service oriented group that maintains, researches, develops, optimizes and supports information systems and technology for the George A. Smathers Libraries at the University of Florida. The department is a service hub providing an array of services and support, including technical expertise for evaluating external service providers, application development, project management, risk management, and administration supporting collaboration to optimally deliver on program and project needs.
Library Staff Technology Help
Technology Support Request – “Grover”
Report Technology Issues, Request Technology Purchases, Staff Onboarding or Offboarding Requests, Facilities Services Requests, E-Resources Services
Library Staff Technology Guides
Technology Support Guides
For more resources and information on a variety of library staff-related technologies. Including information on Zoom, MS Teams, and new staff technology resources.
University of Florida – Information Technology
UF IT HelpDesk
Get help on GatorLink account, password issues and VPN related issues. Also, use the HelpDesk to report issues with public/student computers in the libraries.
At LTS, we embrace compassionate computing as a core principle in our operations. We strive to demonstrate empathy and understanding towards our users, our systems, and our department members. To reinforce our commitment to compassionate computing, we employ effective product and project management methodologies, adopt compassionate communication practices, and prioritize maintaining sustainable systems and work practices. Our goal is to achieve a balanced and sustainable pace that benefits all stakeholders.
